Privacy Policy Salam88 — Malaysia Player Data Protection

Salam88 takes the privacy and security of every member's personal information seriously. This Privacy Policy explains in detail how we collect, process, store, use, and protect your personal data when you register an account, use our services, make transactions, or interact with any part of the salam88 platform.

This policy applies to all users of the salam88 platform regardless of how they access it — whether via the official website, mobile app, or any other digital channel provided by salam88. By using the salam88 platform, you are deemed to have read, understood, and agreed to the terms set out in this privacy policy.

Salam88 reserves the right to update or amend this privacy policy from time to time. Any significant changes will be communicated to members through appropriate channels. The latest update date will always be displayed at the top of this document.

In the course of providing a safe and responsible online casino service, salam88 collects several categories of personal information from members. This collection is carried out directly from you or automatically as you use our platform.

Information you provide directly:

• Full name as per identity card
• Date of birth for age verification (18 years and above)
• Active email address and mobile phone number
• Bank account number and e-wallet details (Touch 'n Go, Boost, GrabPay)
• Copies of identity documents for the KYC process
• Current residential address in Malaysia

Information collected automatically:

• IP address and network information
• Device type, operating system, and web browser used
• Gaming session data including date, time, and game type
• Deposit and withdrawal transaction records
• Cookie data and session identifiers
• Login and logout activity logs

Salam88 uses collected personal information exclusively for legitimate purposes directly related to the operation of our platform. We do not use your data for any purpose outside the following scope:

Salam88 upholds the principle that members' personal data is a trust that must be safeguarded to the highest standard. We do not sell, rent, or share your personal information with any third party for their own commercial purposes. However, in certain limited situations, salam88 may need to share your information with the following parties:

• Payment providers: Banking institutions and e-wallet providers that process your deposit and withdrawal transactions. Information shared is limited strictly to what is necessary to complete those transactions.
• Technical service providers: Companies that provide cloud computing, analytics, and cybersecurity services we use to operate the platform. All such providers are bound by strict confidentiality agreements.
• Relevant authorities: In cases where there is a legal obligation or valid court order, salam88 may be required to disclose certain information to law enforcement agencies or the relevant regulatory authorities.
• Third-party KYC verifiers: Companies that assist us in carrying out the identity verification process required for anti-money laundering compliance.

In all of the above data-sharing instances, salam88 ensures that only strictly necessary information is shared, and all parties receiving such data are bound by confidentiality obligations equivalent to or stricter than those we impose on ourselves.

Member data security is one of salam88's largest investments. We employ a multi-layered security infrastructure designed to protect your information from unauthorised access, loss, misuse, or inadvertent disclosure.

The technical security measures we implement include:

• Data encryption in transit using 256-bit SSL/TLS protocols for all communications between your browser and the salam88 servers
• Data encryption at rest on servers using AES-256 standards
• Multi-layered firewall and intrusion detection system (IDS) active 24/7
• Role-based access control ensuring staff can only access data relevant to their responsibilities
• Regular security audits by independent third parties to identify and address any vulnerabilities
• Two-factor authentication (2FA) for staff access to internal data management systems
• Clear and tested security incident response procedures

Salam88 uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small text files stored on your device when you visit our website. They allow the platform to recognise you on subsequent visits and personalise your experience.

The types of cookies used by salam88 are as follows:

• Essential Cookies: Required for core platform operations such as maintaining login sessions and security settings. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collects information on how visitors use the platform to help us improve performance and usability.
• Functional Cookies: Allows the platform to remember your preferences such as language, region, and display settings for a more personalised experience.
• Analytics Cookies: Used to understand platform usage patterns in aggregate for service improvement purposes.

You may manage or delete cookies through your web browser settings at any time. Please note that disabling essential cookies may affect certain functions of the salam88 platform.

As a salam88 member, you have the following rights regarding your personal data that we hold. We are committed to respecting and facilitating the exercise of these rights within a reasonable timeframe:

• Right to Access: You have the right to obtain a copy of the personal data we hold about you.
• Right to Rectification: You may request the correction of inaccurate or incomplete personal data.
• Right to Erasure: You may request the deletion of your personal data under certain circumstances, subject to any applicable legal retention obligations.
• Right to Restrict Processing: You have the right to request that the processing of your data be restricted in certain situations while your request is under review.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time.
• Right to Data Portability: You may request to receive your personal data in a machine-readable format.

To exercise any of the above rights, please contact the salam88 customer support team via 24/7 live chat. We will process your request within 14 business days from the date we receive your complete request.

Salam88 retains your personal data only for as long as necessary to fulfil the purposes stated in this privacy policy, or as required by applicable laws and regulations. Retention periods vary according to the type of information and its purpose.

Generally, active members' personal data will be retained for the duration of the active account period plus any additional period required for legal or regulatory purposes. Financial transaction records are typically retained for a minimum of seven years in accordance with standard financial compliance requirements. Upon expiry of the retention period, data will be securely deleted using non-recoverable deletion methods.

Should you close your salam88 account, your personal data will be processed for deletion in accordance with the established retention schedule, taking into account any outstanding legal obligations. We will not retain your data for longer than is strictly necessary.

If you have any questions, concerns, or complaints regarding how salam88 handles your personal data, we encourage you to contact us directly. Our data privacy team is ready to assist and committed to responding to every enquiry seriously and within a reasonable timeframe.

You may contact the salam88 customer support team via:

• Live Chat: Available 24/7 via the live chat icon at the bottom corner of the salam88 platform
• Support Email: [email protected] (displayed as text only)

Salam88 commits to acknowledging receipt of every enquiry within 24 hours and endeavours to resolve all privacy-related issues within 14 business days. We value your trust in us and continually strive to improve our data protection practices for your security and peace of mind as a salam88 member.